Regional Performance Manager SW England

Purpose of the role:

You will be responsible for managing the day-to-day running of the Nutmeg, Merchandising departments and Deeset activities within Morrison's stores.

Managing compliance and delivering consistent operational and commercial standards in all stores. Driving sales and profitability through the performance and development of Nutmeg Teams.

Responsibilities of the role:

Key Areas

• Implement and maintain operating standards and principles across the region to maximize results.
• Delivering consistency and always seek to improve our service to internal and external customers.
• Delivery of all KPI's, through effective planning, by supporting and coaching individuals to meet business targets.
• Assess and review performance, providing effective action planning with the Nutmeg teams to deliver continuous improvement.

Leadership:

• Successfully deliver the Nutmeg Retail strategy.
• Ensure that the visual merchandising proposition is delivered consistently in all stores.
• Communicate business and regional objectives to store teams.
• Identify underperforming stores and develop and deliver a robust business plan to drive performance within the region.
• Collate and provide constructive feedback to the senior retail team.
• Manage compliance in the delivery of all Nutmeg promotional and trading activity.
• Work with the Morrison's store and field teams, building relationships and supporting Morrisons & Nutmeg communication.
• Be highly organised, planning workload and time management in an effective way.
• Hold/Attend team meetings when applicable, delivering key business messages, celebrate success, share best practice and drive consistency across the region.
• Support in the development of new business opportunities.
• Lead and support in the development of new policies, procedures and technology.
• Develop a culture of teamwork, resilience and high performance.
• Adopt a coaching style of leadership within the team.

People:

• Ensure that training, coaching and development of Nutmeg colleagues is delivered in stores.
• Oversee the management of recruitment, colleague inductions and training in Nutmeg Stores.
• Review and manage the performance and development of Nutmeg Supervisors.
• Deliver and manage HR down the line.
• Complete regular performance reviews with direct reports via the ‘one-to one' process.
• Deliver the Nutmeg labour model in all stores. Managing absence and labour turnover accordingly.
• Achieve agreed KPI's as set by the business.

Customer Service:

• Manage the teams to deliver stock takes and stock loss within target. Ensuring that stock management processes are maintained to minimize markdowns, waste and availability.
• Seek to provide a work environment that lends itself to productivity and efficiency, ensuring all colleagues are aware of specific procedures and policies in line with Morrison's guidelines and are adhering to them.
• Ensure that the team delivers and maintains a fast, friendly and efficient service to both internal and external customers.
• Develop and maintain the image and perception of the Dee Set brand & ensure it is known both internally and externally for its exceptional service.
• Ensure all customer complaints are dealt with in a fast, positive and professional manner.
• Ensure you represent Dee Set in a smart and professional manner at all times.
• Always role model exceptional customer service in store.

Skills & Experience Required:

• Inspirational leader with a proven track record of delivering results.
• Strong leadership commercial acumen, decision making, people management and development are essential for this role.
• Articulate credible and strong influencer, able to build and maintain strong relationships across all areas of the business.
• Able to develop and mentor others and lead by example.
• Ability to adapt in a consistently changing fast paced retail environment requiring strong change management and resiliency skills.
• Attention to detail and a strong focus on customer service.
• Excellent self-motivation and time management skills.
• The willingness to be flexible and available to meet the demands of the business to be successful.

What's on offer:

Salary: £30k - £35k depending on experience