Operations Manager Stoke-On-Trent

Purpose of the role:

You will represent Dee Set as the UK's leading provider of end-to-end retail solutions. Responsible for delivering all set KPI's, lead times, QC checks, ensure profitable growth of existing business / develop new business opportunities and support Head Office Client Operations in establishing, implementing and monitoring achievement of strategic objectives. I will role model my behaviours through being professional, leading by example and being innovative in everything I do.

Key Areas & Responsibilities:

• Provide leadership and direction to the Operations team. Set clear expectations, motivate team members, promote a culture of collaboration / innovation / continuous improvement and ensure that all Learning & Development / Scorecards are up to date.
• Act as a problem-solver, addressing any operational challenges that may arise. Work proactively to find solutions and ensure high compliance / customer satisfaction.
• Provide operations management support to a large warehouse team.
• Implement SOP's for all processes within your department.
• Ensure that all set KPI's are met and continuously look to improve processes whilst providing clear communication / reporting.
• Mange the operations budget. Monitor expenses, identify cost-saving opportunities and ensure operations remain within budgetary constraints.
• Monitor and deliver financial KPI's including sales and profitability.
• Coordinate recruitment and scheduling.
• Sourcing consumables and negotiating the best costs.
• Development and succession planning of our colleagues.

Skills & Experience Required:

• A strong leader who can develop / challenge a large workforce and can deliver persuasive / compelling business propositions.
• Be an excellent communicator with demonstrable negotiating and influencing skills.
• Forward thinking, innovative and able to work in a challenging / fast paced environment with clear deadlines.
• A good listener, that is highly customer focused, with a consultative and collaborative account management style.
• Ability to build and maintain strong colleague and client relationships.
• An ability to project manage and to collaborate with colleagues at all levels to ensure that the customer needs are met.
• Have the ability to identify opportunities for process improvement and for making change happen.
• Demonstrate a can-do attitude, with the drive and tenacity to complete tasks on time and to a high standard.
• Excellent written, and oral communication skills.

What's on offer:

• Salary: From £29,000, per annum (dependant on experience)
• Working Hours : 37.5 Hours a week Monday to Friday 4pm-midnight ( Flexibilty is key regarding days and hours to the needs of the business)
• Location: Head Office (Fenton) Stoke on Trent
• Exclusive discounts with a variety of retailers through our Colleague Hub

Closing date for applications : 17th July 2025